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15 June 2006, News Updates

A place in the sun - TIME/ NY Times
The Drive to compete in manufacturing - TIME
How Tata is shaking the foundations - TIME

 


A Place in the Sun - India's rise is real, but it needs to spread the wealth

12 June 2006, TIME magazine/ 5 and 9 June 2006, New York Times

 

If ever a country needed a vote of confidence, India did last week. After a plunge in stocks listed on Bombay's main market index, came a spot of cheer: IBM—which already has 43,000 workers in India—announced plans to invest a further $6 billion there over the next three years.

 

IBM's commitment was a reminder that India—once shunned for its hapless protectionism, suffocating bureaucracy and all-round commercial torpor—can no longer be ignored. The country's growth rate is now approaching that of Asia's other economic juggernaut, China. India is being remade, as it is increasingly integrated with the global economy. IBM is far from alone in its desire to tap the country's youthful, technologically literate workforce. Multinational companies including Nokia and Hyundai Motor have moved in, at the same time as India's domestic success stories—among them outsourcing giant Infosys and the Tata group industrial conglomerate—are shaking things up around the world. Cities such as Bombay are buzzing with rude health, while small-town India is changing so fast, former residents can scarcely recall the rice fields now buried beneath shopping malls. We've witnessed Asia's economic tigers and dragons. Enter the elephant.

 

But competitors are trying to gain on I.B.M. The rival consulting firm, Accenture, based in Hamilton, Bermuda, is ramping up equally rapidly in India, while another outsourcing competitor, Electronic Data Systems, based in Plano, Tex., recently made an offer for a controlling stake in Mphasis, a midsize outsourcing firm in Bangalore.

 

"Right now, India is like a runner without shoes," says Rakesh Jhunjhunwala, a billionaire Bombay stock investor. "But look at that speed." Speed is good, as long as you can go the distance.

 

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The Drive to Compete

12 June 2006, Time magazine, By Michael Schuman

 

India's once woeful manufacturing sector is starting to pick up steam. Hyundai Motor's car factory in India, set amid palm-studded marshes on the outskirts of Madras, is a gleaming example of what could be the future of India's economy. Built for $1 billion, its high-tech robots and monstrous steel-pressing machines will churn out 300,000 Accent sedans and other vehicles this year, at world-class quality levels. Hyundai has been shifting production of its smallest cars to India to take advantage of low costs, thereby keeping the business profitable. One-third of its cars produced in India are exported to Germany, Peru, South Africa and elsewhere. Opened in 1998, the plant was operating long before Hyundai opened factories in China or the U.S.—and the South Korean carmaker is already building a second, $1 billion facility next door. Why? "We are going to use India as an export hub, and the domestic market is also growing very fast," says Lheem Heung Soo, managing director of Hyundai in India. "Right now the only difficulty is how to produce more cars."

 

Until recently, Hyundai has been an exception in India. The general consensus among multinational manufacturers had been that India—with its miserable highways and airports, hostile bureaucracy and militant labor unions—was no place for a factory. While companies happily tapped India for its well-trained and low-cost IT-engineering talent, they've placed their bets on China as a manufacturing center. Although exports of manufactured goods from India grew 20% to approximately $70 billion in its last fiscal year, that's just one-tenth of the $700 billion China exported in 2005. Manufacturing accounts for only about 16% of India's GDP. In China, its share is more than twice as large.

 

But now more companies are coming around to Lheem's thinking. Near Hyundai's plant, Nokia opened the first phase of a $150 million mobile-phone factory in March. In the state of Orissa on India's east coast, South Korean steel giant Posco plans to construct a $12 billion mill. SemIndia, a company formed by chip-industry executives, will break ground in June on a $3 billion semiconductor factory in the southern state of Andhra Pradesh. Others are coming around, too. Dell Computer recently announced its intention to build a factory in India, joining those it already has in China and Malaysia. In fact, the Indian manufacturing sector expanded 9% last year, a key reason why the country posted economic growth of 8.4%. A 2004 report by consulting firm McKinsey & Co. and the Confederation of Indian Industry says that manufactured exports from India can potentially increase to $300 billion by 2015. "'Made in India' could become the next big manufacturing exports story," the report said.

 

With the pace of reform accelerating, India is beginning to change in ways similar to those that helped China attract foreign investment in manufacturing. India's rising middle class means companies now see the country as an important source of consumer demand. India has joined China as one of Nokia's five largest markets. According to tech-consulting firm Gartner, mobile-phone sales in India grew 42% in 2005 to nearly 30 million units, and sales are expected to quadruple by 2009. With so much potential, Nokia decided India was the best option for a new factory. "We became eager to get closer and closer to India," says Jukka Lehtela, director of Nokia's operations there.

 

Then there's the China factor—or rather, the anywhere-but-China factor. Korean giant LG Electronics exports to the Middle East from appliance and consumer-electronics factories near Pune and New Delhi because it's faster to ship to those markets from India than from China. The company recently opened another Pune plant to make optical-disk drives for Europe. "We didn't want to depend on the Chinese for everything," says Kim Kwang Ro, managing director of LG Electronics in India. "Our company decided to diversify."

 

India's manufacturing sector isn't being driven exclusively by multinational cash and expertise. A decade ago, Bajaj made one million two- and three-wheeled vehicles with 24,000 employees; today, it churns out 2.2 million with 10,000. "It is possible to deliver Japanese quality at Indian prices," says Pradeep Shrivastava, a vice president for engineering.

 

The Indian government estimates that the nation needs $200 billion of new ports, roads and other infrastructure. In December, the shipping ministry announced a $22 billion program to double the capacity of the country's ports by 2012; India has also embarked on a $50 billion program to add or modernize 40,000 km of highways over the next several years. The government is facing stiff opposition to another major reform—of the country's onerous labor laws—from labor unions and leftist politicians.

 

Initiatives like that are encouraging. "Add infrastructure and a flexible labor policy and boom! We'll have so much foreign exchange coming in we won't know what to do with it," says Rahul Bajaj, chairman of Bajaj Auto. But the country has made false starts on the road to modernization before. Is this time different? "I don't think this party can be spoiled," says Shirish Sankhe, a partner at McKinsey in Bombay. "No one wants to stay out of India." We'll see.

 

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How Ratan Tata is shaking the Foundations
19 June 2006, Time magazine, By ALEX PERRY

 

You wouldn't expect the head of Tata group, India's largest conglomerate, to say the rich are boring. But Ratan Tata comes close. Acting rich doesn't interest him. "I've never had the desire to own a yacht, to flaunt," he says. "It's not really [the point]." Nor does the Prada-wearing class excite him as a marketing opportunity.  "Everyone is catering to the top of the pyramid," says the 68-year-old at his office in Bombay House, Tata group's elegant Edwardian headquarters in India's business capital. "The challenge we've given to all our companies is to address a different market. Pare your margins. Create new markets."

 

The Tata group's global clout means its chairman's thoughts on the world economy are worth listening to. The group comprises 93 companies, including the world's second largest tea business (Tata Tea); Asia's largest software firm (Tata Consultancy Services); a steel giant (Tata Steel); a worldwide hotel chain (Indian Hotels); and a sprawling vehicle-manufacturing arm (Tata Motors) that includes a bicycle factory in Zambia and a project to make a car selling for $2,200. Since Ratan Tata became chairman in 1991, he has multiplied Tata group revenues seven times to an annual $21.7 billion. Since 2000, the group's market value has jumped 14 times to $39.9 billion. And over the past six years Tata has been on a $1.9 billion acquisition spree that has netted Britain's Tetley Tea, South Korea's Daewoo Commercial Vehicles, Singapore's NatSteel and New York's The Pierre hotel, among 14 others.

 

Tata is one of Asia's most influential businessmen. And perhaps more than any other company, Tata group exemplifies India's metamorphosis into a modern economy. For much of their 138-year history, the Tata family companies were the heart of India's insular business establishment the last business group you'd have turned to for radical thinking, or owning anything abroad. The group's founder, JN Tata, was a nationalist driven by the idea of a strong, self-reliant India. He gave the country its first steel plant, first hydroelectric plant, first textile mill, first shipping line, first cement factory, first science university, even its first world-class hotel. His successors among them JRD Tata, India's first pilot created the first airline, first motor company, first bank and first chemical plant.

 

But after independence in 1947, the group came to symbolize all that was bad about Indian business. It lost its airline and insurance arm to nationalization. To avoid giving up more to the Congress Party socialists who ruled India for half a century, JRD Tata, a distant cousin of Ratan Tata, emphasized individual companies over the group, keeping the conglomerate's stakes small and demanding little coordination. Meanwhile, shielded from competition by the restrictive bureaucracy of the "license Raj," Tata's companies became bloated and calcified.

 

Ratan took over from JRD in 1991. India was beginning economic reforms, and, with state-sponsored monopolies on the way out, the new chairman saw the need to overhaul the firm's culture. He raised the conglomerate's stake in all its companies to a minimum 26%. And he ordered each to meet performance targets to be first or second in its industry, and to meet quantified goals for leadership and innovation or be sold. Most shaped up. Tata Steel, for example, shed half its 78,000 workers between 1994 and 2005 using retirement and voluntary redundancies to lower costs and boost productivity. "The Tata group's relationship with its employees changed from the patriarchal to the practical," reads the Tata Code of Honor, which sets group-wide standards of conduct.

 

After nine years of consolidation and streamlining, Tata signaled a new prominence for the emerging Asia conglomerate in 2000 when the most Indian of brands bought one of the most English, Tetley Tea. At $435 million, the deal was the biggest in Indian history, and it presaged a wave of international expansion by Indian and Chinese businesses like Mittal Steel and Lenovo. For Tata, entering the West was not an end in itself. Buying Tetley was simply a way to grow Tata Tea. Says Rothschild's Bhandarkar: "Other Indian groups look at things opportunistically. Tata is the only one with an international strategy." If the group has a geographical tilt, it is towards the developing world. And that's based on a business approach that has not changed since its foundation.

 

The son of a Parsi trader from Bombay, group founder Jamsetji Nusserwanji Tata knew how to turn a profit. But JN also had a patrician vision of spreading wealth and lifting a nation. In a 1902 letter to his son about building a workers' city around his Tata Steel works, he deplored the squalor of industrial England and anticipated what would become a standard for urban planning: "Be sure to lay wide streets planted with shady trees, every other of a quick-growing variety. Be sure that there is plenty of space for lawns and gardens." After his death in 1904, the city took his name, becoming Jamshedpur. Tata Steel introduced a series of worker benefits that would become common only much later in the West, such as the eight-hour working day in 1912, maternity benefits in 1928 and profit-sharing in 1934. Today Jamshedpur, with free housing, free hospitals and free schools, sports stadiums and clean streets, remains the envy of the country. In 2004, the U.N. chose it along with Melbourne and San Francisco as one of six examples of urban-planning excellence.

 

J.N. Tata's ideals survive today. Tata Sons, the holding company that manages the group, is 65.8% owned by 11 charitable trusts, which spent $379.2 million on social causes in 2003-04 alone. Over the following 12 months, Tata companies donated another $97.8 million. Beneficiaries range from a host of Tata educational, health and scientific institutes that dot India to the Ganges River's giant mahseer fish, saved from extinction by a Tata-funded breeding program.

 

The group's corporate piety extends to the boss' pay. Though the business house carries his name, Ratan Tata merely draws a salary from Tata Sons. And while hardly poor, he takes personal modesty seriously and is famously private. He lives with his two German shepherds, Tito and Tango, in the same second-floor apartment in Bombay that he has kept for 20 years. He is one floor below his stepmother, and neighbors say they have never known him to throw a party. His one indulgence apart from his dogs he is frequently spotted muddying his pinstripes as he plays with them in a park near his home is a collection of cars. Apparently embarrassed by the extravagance, he excuses his interest as stemming from a love of design, not show. "I drive them periodically," he says, "and then back to the garage."

 

What really excites Tata is his ability to combine the group's philanthropic heritage with modern business sense. Targeting the bottom of the income pyramid a lot of people with a little, rather than a few with a lot ticks both boxes. It's almost as if he's reciting from last year's hit book, C.K. Prahalad's The Fortune at the Bottom of the Pyramid Eradicating Poverty Through Profits.

 

One of Tata's answers is the $2,200 car, a four-door, rear-engine runabout that he designed himself and that is currently under development (he aims to sell a million of them a year in India after its release in 2008). Another is the Ace, a 700cc truck that Tata Motors sells for less than $5,000 and, since its launch in southern India in May 2005, has accounted for two-thirds of all trucks sold domestically. Purchases of these vehicles are supported by low-interest consumer loans from Tata Finance. Following the same model, Tata's hotel chain is building 200 hotels across India under the brand Ginger, offering rooms with wireless Internet access, air conditioning and ensuite bathrooms for 1,000 rupees ($22), a fifth of the cost of a room paid by budget business travelers in India today. Tata is also eyeing low-cost housing.

 

That same desire to market to, and invest in, some of the world's poorest countries is behind Tata's affinity for Bangladesh and Africa. In South Africa, the group has investments in mining, tourism and engine manufacturing. There is an instant-coffee plant in Uganda, a bus factory in Senegal and a phosphate plant in Morocco. "We look at countries where we can play a role in development," says Tata. "Our hope in each is to create an enterprise that looks like a local company, but happens to be owned by a company in India."

 

After 15 years as chairman, Tata is thinking of retiring. Asked how he would spend his days, he says he gave up golf long ago and has almost no free time outside the business. On rare evenings off, he says he takes a half-hour boat ride across Bombay harbor to a small, scruffy beach house. "It seldom had power, so I had to put in a small generator," he says. "It's quiet and away from everywhere. There is a town and there are neighbors, but I go quietly on my own. I walk the beach and I read and I think about what I should do." It's not how you conventionally picture a tycoon's life. That's his point.


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